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We cover 3 Days Replacement Guarantee for physical products sold on Chaadmama.com.

  1. Replacement or return request must be raised within 24 hours after getting the delivery. (Delivery charge will be applicable for Return)
  2. Refund is only applicable to the advanced paid canceled order items due to product unavailability.

REQUIREMENT FOR A VALID REPLACE OR RETURN:

  1. Proof of purchase (order number, invoice, etc.)
  2. Reason for return has to be valid and return acceptance conditions met (Check Details Below)

VALID CONDITIONS AND REASONS TO RETURN ANY ITEM (General):

  1. Delivery of wrong product
  2. Delivery of defective product
  3. Delivery of the products with missing parts
  4. Incorrect content on the website
  5. Delay after 15 Days

THE FOLLOWING PRODUCTS CANNOT BE RETURNED:

  1. Dress
  2. Diaper
  3. Homemade Food
  4. Any unpacked product

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

  1. Delivery of the ordered items is subject to availability of the products at our vendor’s depot/warehouse/store. Chaadmama.com authority may cancel any order within 4 to 15 working days if the stock of the ordered item(s) is temporarily unavailable.
  2. If the customer agrees to wait for the availability of the stock of the product(s), the order may remain in open/processing/hold status for a maximum of 30 days.
  3. In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund.
  4. If the refund amount is below Tk 300, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.
  5. After confirming any Order, if the order is cancelled by the customer and an online payment is already made by the customer against that order, chaadmama.com will charge an Online Gateway Transaction fee while disbursing the refund amount.
  6. Advance payment is required for the delivery of certain vendors’ products. We may cancel any order if the advance payment is not made by the customer for such orders.

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

  1. Damages due to misuse of the product
  2. Incidental damage due to malfunctioning of product
  3. Any consumable item which has been used or installed
  4. Innerwear, lingerie, socks and clothing.
  5. Products with tampered or missing serial / UPC numbers
  6. Any damage/defect which is not covered under the manufacturer’s warranty
  7. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on Chaadmama.com.

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